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Common Customer Problems
Slow Response times
With too many alarms, nurses may not be physically able to address the needs of all patients quickly
Poor Customer Satisfaction Scores
Compliance to standards of care is difficult
Low scores on HCAHPS surveys can result in loss of reimbursements and impact repeat customer rates
Without metrics, it is difficult to drive improvement for various standards of care metrics
Staff burn-out and general staffing issues
Continuous exposure to alarm overload creates job dissatisfaction in the nursing ranks
Workplace Stress
With hundreds of nuisance alarms, nurses need to continually evaluate their priorities, causing stress
Sentinel events without backup data for research
Performing forensic research and corrective action is painful without a comprehensive view of data
Old Equipment
Not all alarming devices are easy to extract data from, particularly early generations of technology
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