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Ideal Customer Prospects
Hospitals that have 250 beds or more, and are part of a larger hospital network
Hospitals that are running a modern, networked nurse call system.
Who is the
Ideal Customer Profile
Leadership that understands the value of data in running their business
Have a realization that they experience too many alarms/alerts/notifications, and have an interest in solving the problem (turning down the noise).
If they are running Connexall, Capsule or another MDI layer, it makes it fast and easy to extract alarm data from their environment.
Based on Joint Commission directives, most hospitals have an alarm committee. In less formal organizations, there is probably a semi-structured group, made up of members of different departments.
Supporting
The Alarm Committee
With fast access to the right information, the alarm committee can get things done
Having continuous, instantaneous access to the workings of the alarm, alert, and notification systems across the unit, hospital, or IDN transforms their ability to make productive changes.
Decisions are based on hard data, and can be modeled before implementation.
"Data, data, data. I cannot make bricks without clay..."
Sherlock Holmes
The Hospital Quality organization needs data!
The quality organization is a very metrics-driven group. They are generally looking to improve overall patient safety and experience, as well as helping the nursing team to do a better job.
But, without the right data in hand, making decisions is a much slower process and it instills a little fear, as they are afraid to make changes that affect patient safety.
Meeting the needs of the
Director of Patient Quality (or Experience)
Improved Patient Experience
Patient Safety
When hospitals can "turn down the noise", it helps patients to rest and sleep better, improving their overall healing outcomes and positive feelings.
Eliminating most of the nuisance alarms - those that self-correct or are not clinically significant, allows nursing teams to be more proactive (less distracted), and improves response times for critical alarms.
Nursing Morale and Retention
Continuous noise and interruption creates a more stressful environment than necessary. It also impacts the nurse-patient relationship, which is the more rewarding part of their role.
Common Customer Challenges:
Poor Customer Satisfaction Scores
Compliance to standards of care is difficult
Low scores on HCAHPS surveys can result in loss of reimbursements and impact repeat customer rates
Without metrics, it is difficult to drive improvement for various standards of care metrics
Old Equipment
Not all alarming devices are easy to extract data from, particularly early generations of technology
Staff burn-out and general staffing issues
Continuous exposure to alarm overload creates job dissatisfaction in the nursing ranks
Workplace Stress
With hundreds of nuisance alarms, nurses need to continually evaluate their priorities, causing stress
Sentinel events without backup data for research
Performing forensic research and corrective action is painful without a comprehensive view of data
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