The IT Sale
THE IT SALE CAN GO IN TWO DIRECTIONS
We've had customers where the IT department is interested in reducing the number of alarms and alerts in clinical areas.
In many cases, it's a buyer on the clinical side. Driven by titles that sound like CNO, or high level nursing management, Patient Quality Officers, or Director of Patient Experience.
YOUR MISSION, IF YOU CHOOSE TO ACCEPT IT
Assess the level of interest and alignment with your current Nurse Call contacts.
Determine which of the approaches listed below are the best way to proceed.
Alarm Committees
The Joint commission National Patient Safety Goal #6 (NPSG-6) spawned a lot of alarm committees, as it mandated that hospitals take measures to manage alarm quantity and alarm fatigue.
CareSight informs decisions that seriously help the Alarm Committee.
Their job is to make decisions
Our job is decision support data. Good fit.
If they have contacts on the Alarm Committee, see if your IT contact can forward an email with a link
HUNT FOR INITIATIVES
Directors or Patient Quality or Experience often run programs or have initiatives to improve various conditions.
Initiatives:
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Fall Prevention
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Rounding - Nursing Efficiency
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Nursing Retention Programs
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Quiet at Night
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Noise/distraction reduction
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Response Time Improvement
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HCAHPS survey score improvement
SEND IN AN EMAIL
If your IT contact can start escalating an email up to IT Management, there might be an interest in introducing CareSight to someone on the clinical side
CareSight offers a strong value proposition to the hospital as a whole. In many cases, the IT team will either want to champion the cause, or help the hospital by forwarding information into someone on the clinical team.
WEB RESOURCES
Use CareSight.Academy to help with the introduction and self-education
The site is designed to 'speak the language' of the hospital quality team, and Nursing management.
But it will give the IT person a good idea of the general benefits delivered to the hospital
Click on the image to preview the caresight.academy site
TYPICAL DEMO SESSION/MEETING:
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Short overview of Alarm Analytics
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Discussion on current challenges and initiatives (planned, or under way)
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Assessment of technologies and systems currently in use (or planned)
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Demonstration showing relevant reports or portal views to support hospital goals
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Go-forward plan (if appropriate)
SAMPLE INTRO
EMAIL TEXT:
Hi Jim,
This is something that your organization might want to know about.
We bought a 70% share in a company called CareSight. They are basically an analytics firm that focuses on alarm management. I just went through an introduction session with a demo, and. in short, this offering gives you a complete view of the whole alarm, alert, notification picture.
Once you can see what's happening, you can easily eliminate over half of your unnecessary, nuisance alarms. Alarm overload, distraction reduction, noise reduction, etc. are common programs to prevent nursing Alarm fatigue, which has a ripple effect on nursing efficiency, morale, patient safety and experience.
The CareSight service provides hospital quality and senior management with a decision support tool to accelerate and track Continuous Improvement Programs, as well as improving efficiency with room turnover or perioperative flow.
The service includes an interactive portal, emailed tactical reports, and an advisory service - basically an alarm management specialist that attends your alarm committee meetings and provides an always-on advisory service.
There's a mini site at caresight.academy
Let me know if there's any interest and we can do a quick demo.